Summary of Domestic IT HelpDesk Attendant

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Domestic IT HelpDesk Attendant

Teacher: Sheeba Ebinezer

Skill Level: Beginner

Course Overview

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1. COMPUTER BASICS

1.1Introduction to Computers: Definitions and Applications

1.1 Introduction to Computers: Definitions and Applications

1.1Introduction to Computers: Definitions and Applications

1.2 Characteristics of computer

1.3 Computer Hardware and software

1.4 Major Parts of a Computer

1.5 Classification of computer

1.6 Booting and its types

2. COMPUTER SYSTEM MAINTENANCE & TROUBLESHOOTING

2.1 Computer Maintenance

2.2 Troubleshooting Computer System

2.3 Repairing Software Problems

3. SOFTWARE INSTALLATION AND CONFIGURATION

3.1 Software Overview and MS-Office Installation

3.2 Demystifying Operating Systems: Types, Techniques, and Tasks

3.3 Installation Of Operating System - win 10

3.4 Installation of Printer Driver.

3.5 Antivirus and installation of Antivirus

4. PREVENTIVE MAINTENANCE AND TROUBLESHOOTING

4.1 Introduction to Preventive Maintenance: Ensuring System Reliability and Performance

4.2 Troubleshooting and Data Protection: Enhancing System Performance and Security

5. NETWORK MONITORING AND MAINTENANCE

5.1 Foundations of Data Communication: Understanding Protocols, Modes, and Transmission Methods

5.2 Foundations of Data Communication: Understanding Protocols, Modes, and Transmission Methods

5.3 Computer Networks Classification

5.4 Network Topology Overview

5.5 Components of Network

5.6 Network Media Overview: Cables and Wireless Communication

5.7 Understanding Internet Connectivity Options

5.8 IP Addressing and Network Commands Overview

5.9 Basic Network Troubleshooting

6. SAFETY PRACTICES PRIMARY HEALTH AND PERSONAL HYGIENE

6.1 Introduction to Occupational Health And safety

6.2 Role of employee in Health and Safety

6.3 Hazard Prevention and Control (Part - I)

6.4 Hazard Prevention and Control (Part - II)

6.5 Impact of healthy work environment

6.6 Importance of Personal Hygiene

6.7 5S of Workplace organization

6.8 Safety Signs and Symbols and Their Importance

6.9 Providing First Aid

6.10 Laws related to working conditions and Situations

Final Quiz

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